Kiwi Cylinder Heads is a New Zealand owned and operated company which specializes in providing cylinder heads and related products to the automotive repair industry. With a comprehensive catalogue they are able to offer OE quality alternatives at reasonable prices compared to more expensive OE supplied components.
Standard contract of sale
Your statutory rights are not affected.
Property and risk
Upon delivery of goods to the buyer the risk shall pass to the buyer but the seller shall remain the legal owner of them until such a time as the buyer shall have paid to the seller the full price thereof. Where credit has been granted the price of the goods is payable on the 20th day of the month following delivery. Where payment is not made on time interest will be charged at a rate of 18% p.a. from the date of purchase along with all other costs incurred by Kiwi Cylinder Heads in collection of the outstanding amount.
Warranty period
The goods you are purchasing are covered for 12 months with unlimited kilometers. This warranty does not apply to components used for racing.
Returns
A return is a purchased item, which has been supplied correctly. This does not apply to goods supplied late, goods that are faulty, or goods that have been incorrectly described. Any goods you wish to return must be negotiated verbally prior to sending it back. We will not accept back any unit that has been specially ordered. Returns shall be sent to Kiwi Cylinder Heads premises at the buyer’s expense and any amount credited as a result of these returns will be at the lower of the original price or current price and will incur a 35% handling charge. Any unit returned must be in the condition in which it was originally dispatched. No goods will be accepted for credit after 28 days.
Goods under guarantee
In the rare event that the unit does prove faulty, please write to Kiwi Cylinder Heads quoting the original invoice number with details of the time and place of the fault within 14 days of the fault. All warranties commence from the delivery date, not the installation date. Our guarantee covers the cylinder head only, not the gaskets, seals, belts, chains etc. If a unit proves faulty, this unit will be required to be returned for inspection, to ascertain the reasons for failure (the goods will need to be packaged) along with completed warranty claim documentation. The inspection will be carried out as quickly as possible (usually within 24 hours of delivery). If a returned unit is found to have been overheated, the warranty will be void.
If the fault is covered under our guarantee we will either repair or replace the goods as quickly as possible (usually within one week) or refund the purchase price at our discretion. However, Kiwi Cylinder Heads requires 28 days from the date of inspection to allow for exceptional circumstances.
The cost of the removal of the goods to facilitate inspection and recovery from the place where the fault occurred will not be the responsibility of Kiwi Cylinder Heads. Any costs incurred while the vehicle is immobilized for the rectification of the fault i.e. buses, taxis, loan or hire vehicles and any consequential losses or associated costs will not be the responsibility of Kiwi Cylinder Heads. Claims in the case of the inability of Kiwi Cylinder Heads to repair or supply alternative goods within 28 days shall be limited to the cost of the original goods.
Inspecting your goods on arrival
It is necessary to check the goods and packaging on arrival for any damage, as couriers will not accept claims not reported at the time. Should you have any problems, please ask the delivery driver to wait whilst you telephone Kiwi Cylinder Heads. If you do sign for the goods 'in good condition' and then discover transport damage, please telephone Kiwi Cylinder Heads for help. It is highly recommended that partially opened or unopened parcels be fully opened and goods removed and inspected within one hour of acceptance of the goods, as claims beyond local depot shift changes are rarely entertained.